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Enhancing Client Management in Simulation Centers

August 13, 2023

When healthcare organizations or educational academies establish simulation centers, they invest a lot of resources. These centers become more professional over time and offer services not only to their own members but also to outside groups who want to train there. This usually works well when these groups are nearby. The simulation center can provide services like workshops, courses, and even rent out the space for independent use.

However, managing external clients brings its own set of challenges:

  1. Collaboration Tools: Since external clients aren't part of the organization's internal network, working together—like creating specific training scenarios—needs the right technology to ensure smooth collaboration.
  2. Pricing Strategy: Figuring out the right price for the services offered is important. This involves understanding both the direct costs (like materials) and the indirect costs (like overhead) for each activity.
  3. Clear Reporting and Billing: Having a clear system for reporting what services were used and billing for them is crucial for transparency and trust.
  4. Tailored scenarios: Each simulation training customer has different needs, and different scenarios they would like to run at the hosting simulation center. There needs to be a way for them to fill a versatile template of the scenarios they need, and to upload those files to the system. These scenarios can have all sorts of details: Descriptions, hidden notes for observers, specific targets to achieve, questionnaires for both observers and instructors, and even media files like X-rays or images to pop up on demand during the scenario. Organized pre planned scenarios lead to streamlined and standardized execution.
  5. Personalized Communication: Sometimes, even the little things can make a big difference. Imagine if you got a report or message that felt like it was made just for you. That's what personalization is all about. When you work with external clients, taking the time to customize things like reports or training summaries can show that you care. For example, if your client is a school, you could include their logo on the documents. It's like a friendly nod that says, "We see you, and we value our partnership." These thoughtful touches can strengthen your relationship and make your clients feel more connected to what you offer.
  6. Adapting the System: Certain parts of the organization's system might not fit perfectly for external clients. Things like managing users, controlling access, and sharing content might need adjustments.

This is where Simboost comes in. It's a complete solution designed to handle all these challenges when it comes to managing external clients in simulation centers. Simboost is seamlessly integrated into the existing system, making it easy to collaborate, export scenario templates and import filled ones, keep track of services, communicate with personalization and effectively, and adjust the system where needed.

By using Simboost, simulation centers can effectively manage external clients and provide a better experience for everyone involved.

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